As reported to the ContractsProf Blog:
Our epic struggle to obtain Wi-Fi and DIRECTV started when my wife and I bought a condo in Fall, 2024.
AT&T came out to set up new Wi-FI fi-and Direct-TV. Direct TV never worked. AT&T gave us new Wi-Fi , but that didn’t work either.
We found out that we were being double billed; in response we filed for arbitration. (my wife Jean is also a lawyer).
We settled our arbitration claim for $500 and a $900 credit from AT&T. We canceled AT&T services except for cell phones. .
We called Comcast, and they sent their equipment out the same day. A friend hooked it up, and it didn’t work. Comcast tested for an hour and said that the modem was defective.
We transferred cell phone accounts to Comcast, which took about two hours. Then both phones went down.
Jean spent 1 1/2 hours trying to fix the phones. She was told to turn off phones, wait 30 minutes, and turn phones back on. Phones didn’t work; unable to use chat.
After complaining, we were told that we had to go to a store, which was distant, for a sim card. We had no phones for several days. The store put in sim cards and that worked.
Our experience was not unique, but no commercial law casebook contains anything like it. Is Karl Llewellyn shaking his head from the afterlife?
Allen Kamp, Prof. Emeritus, John Marshall (now UIC) Law School)
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